Reviews

Buyer beware!! Y'all...we got a new AC unit installed August 2024. It was 18k which I'm still making payments on. In Aug 2025 the blower goes out. This unit is only 1 years old at that point. They ordered the wrong blower and it took almost a week to get the correct part in and installed. I have 2 young kids that were displaced from their rooms for 5 days. The 2nd repair tech that came out revealed that the wrong blower could have been temporarily used until the correct one came in. August 9th, the board goes out. We were charged the emergency fee of $129 for a tech to come out. He was able to bypass it and get the blower to run but it has been running non-stop since then. We are having to run the compressor non stop as well. The part was supposedly ordered on the 10th. We have called almost daily to get an update. At first we were told that it would be here Tuesday and then the next day we were told Wednesday with an install date of Thursday, Aug 20th. We can't understand why it wasn't sent expedited shipping. When I brought up my concerns about the blower going out again I was told that they are made to run like that. Then why did it go out after a year??? I feel like we got a lemon of a unit. I asked for a refund or partial refund of the emergency fee but was offered a complementary service contract. That will not help pay my electric bill. I will update the review once the issue is fixed but this is ridiculous. Can you not just keep parts on hand? When we complained about the lack of urgency with the shipping we were told to call our congressman and get manufacturing brought back to the USA. That doesn't fix our issue. If that part isn't here and installed Thursday I want the remaining balance of the AC paid off and we can go our separate ways.